Option to send an email when device marked as "needs repair"
When the status is changed to needs repair, allow the option to send an email to an email address of the admin's choosing. Example, I have a ticketing system that I would want and email sent to, that would generate a new IT ticket to the IT staff. This way the end user would only need update the status of the device, not have to update the status and create an IT ticket.
We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing tech assignment and email notifications is part of this flow and will be started soon!
If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!
Product Manager for GoGuardian Fleet
Vincent Raicovi commented
This is a feature that is really important to us. It's a little disconcerting to read that as of almost two years ago it's in process and nothing has been done with it yet.
And Cody, I would be happy to test this feature out if you need anybody.
I came here to suggest this also. It would keep us from having to check the service multiple times a day to see if we have to do any repairs.
Carl Behmer commented
Would be great to be able to keep the student informed of the repair status.