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  1. Show warranty Status

    I would like to set the warranty status for each Chromebook. That way I know which are under warranty, from which vendor, and when the warranty is expiring.

    21 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      planned  ·  codycody responded

      Thanks for requesting a way to store warranty information in Fleet. We are planning on implementing this feature in the near future.

      To help develop a solution that fits your needs, I will be reaching out to the supporters of this request via a separate email.

    • Add tracking info to repair

      It'd be great to attach tracking numbers to repair tickets and then a report that summarizes all tracking statuses.

      18 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        planned  ·  codycody responded

        We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing a tracking and ticketing process is part of this flow and will be started soon!

        If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

        Cody
        Product Manager for GoGuardian Fleet

      • Add status to repairs

        I would like the option to select a status for a repair.
        1) Called in
        2) awaiting shipping
        3) shipped
        4) On it's way back
        5) Returned

        Something along those lines.

        15 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          planned  ·  codycody responded

          We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing better statuses and updates is part of this flow and will be started soon!

          If you have any additional feedback, please respond to this email and let me know. Thanks!

          Cody
          Product Manager for GoGuardian Fleet

        • Option to send an email when device marked as "needs repair"

          When the status is changed to needs repair, allow the option to send an email to an email address of the admin's choosing. Example, I have a ticketing system that I would want and email sent to, that would generate a new IT ticket to the IT staff. This way the end user would only need update the status of the device, not have to update the status and create an IT ticket.

          15 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            planned  ·  codycody responded

            We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing tech assignment and email notifications is part of this flow and will be started soon!

            If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

            Cody
            Product Manager for GoGuardian Fleet

          • Ability to edit repairs or delete

            Please allow an admin account or designated account to update, edit, or delete repairs. Often we need to go back in and edit the notes or change something that was reported in error, at this time we have not way to do this.

            11 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
              planned  ·  codycody responded

              We are planning on implementing a way to edit and delete repairs as part of the new repair flow.

              If you have any additional feedback, please respond to this email and let me know. Thanks!

              Cody
              Product Manager for GoGuardian Fleet

            • 6 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                planned  ·  codycody responded

                Displaying the most recent internal and external IP address for a device is a planned feature for Fleet, and will be coming this fall.

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