GoGuardian Fleet

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  1. Pull deviceid from devices

    In order to use a tool like GAM to update information about a device using scripts, it helps to know the deviceid and this is only able to be pulled using GAM print cros -- which can be very messy to deal with.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to add custom repair categories

      I have a unit right now that I can't use fleet to categorize because none of the options apply. It is most likely internal hardware or OS related issue. I would love a way to add custom categories to the Repair Drop Down list.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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        • 1 vote
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          • Create a Notes section under USER just like there is in DEVICE

            Some of our users are not regularly assigned the same device so tracking their assigned and unassigned devices is very difficult. If there were a notes section under USER, we could track which devices they have had as well as replacement chargers or accessories. It would be a user history not a device history.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • barcode scanner

              Please improve the usability of barcode scanners on the site.

              4 votes
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              • Add the ability to print labels with user and device info.

                It would be very nice to be able to print a label to go on the device directly from fleet. We use a combination of programs/methods when rolling out devices. This would make fleet more of a one stop shop for sure!!

                10 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Mobile Version of Fleet and Admin

                  We need a mobile version or app to be able to manage filters, devices, etc. on the fly, since I'm rarely at my desk and always have my phone! I've sent this feedback in multiple times and ways, including talks with Aza, Derek, Jeff, and the rest of the team!

                  5 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Show history of device assignments

                    Show all of the users the device has been assigned to in the past.

                    7 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Show warranty Status

                      I would like to set the warranty status for each Chromebook. That way I know which are under warranty, from which vendor, and when the warranty is expiring.

                      34 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        planned  ·  cody responded

                        Thanks for requesting a way to store warranty information in Fleet. We are planning on implementing this feature in the near future.

                        To help develop a solution that fits your needs, I will be reaching out to the supporters of this request via a separate email.

                      • Custom Fields

                        Add a couple of Custom fields so other data can be tracked. For us we are running a program where if a child has had a chromebook assigned at least 3 years before they graduate they get it for free. Otherwise it is discounted by $50 each year they have had it. This incentivises them to keep good care of them. It would be nice to track when they were first assigned to that person and separately a note of their history.

                        35 votes
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                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Print Invoice

                          It would be great to print an invoice and (and possibly track payment) for a repair.

                          35 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            under review  ·  cody responded

                            We are currently working to identifying the best way to support and streamline the chromebook repair process and will be including invoices in the final version. Thanks for the feedback!

                          • Add a way to designate a device as a loaner for a particular user

                            We provide loaners for students whose original Chromebook is in for repair. Students who've damaged a loaner lose the privilege of keeping their device after graduation, so we would need to track this, if possible.

                            36 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              launched  ·  cody responded

                              Designating devices as loaners and filtering for those devices has now been launched in GoGuardian Fleet. Thanks for your help in guiding which features we should build next!

                              Cody
                              Product Manager

                            • Add status to repairs

                              I would like the option to select a status for a repair.
                              1) Called in
                              2) awaiting shipping
                              3) shipped
                              4) On it's way back
                              5) Returned

                              Something along those lines.

                              25 votes
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                planned  ·  cody responded

                                We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing better statuses and updates is part of this flow and will be started soon!

                                If you have any additional feedback, please respond to this email and let me know. Thanks!

                                Cody
                                Product Manager for GoGuardian Fleet

                              • Option to send an email when device marked as "needs repair"

                                When the status is changed to needs repair, allow the option to send an email to an email address of the admin's choosing. Example, I have a ticketing system that I would want and email sent to, that would generate a new IT ticket to the IT staff. This way the end user would only need update the status of the device, not have to update the status and create an IT ticket.

                                25 votes
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                                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  planned  ·  cody responded

                                  We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing tech assignment and email notifications is part of this flow and will be started soon!

                                  If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

                                  Cody
                                  Product Manager for GoGuardian Fleet

                                • 28 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    under review  ·  cody responded

                                    GoGuardian Fleet was originally developed for a default laptop screen, which limited the number of columns that could be shown.

                                    In the short term, click the gear button next to the columns to select which columns to show on the dashboard.

                                    In the long term, our design team is currently investigating the best way to allow more columns for wider screens.

                                    Thanks for the feedback!

                                  • Add tracking info to repair

                                    It'd be great to attach tracking numbers to repair tickets and then a report that summarizes all tracking statuses.

                                    28 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      planned  ·  cody responded

                                      We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing a tracking and ticketing process is part of this flow and will be started soon!

                                      If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

                                      Cody
                                      Product Manager for GoGuardian Fleet

                                    • Ability to track chromebook accessories like chargers.

                                      I want to track chargers as well. If a student needs to borrow an extra charger because they left one at home, or if the charging cable is ripped, I want to be able to track that.

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 12 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Clear completed repairs

                                          Can we get the option to only show items that need repair in the repairs section? We don't need to see the list of stuff that has been taken care of.

                                          10 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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