GoGuardian Fleet

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  1. Add a way to designate a device as a loaner for a particular user

    We provide loaners for students whose original Chromebook is in for repair. Students who've damaged a loaner lose the privilege of keeping their device after graduation, so we would need to track this, if possible.

    27 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      launched  ·  codycody responded

      Designating devices as loaners and filtering for those devices has now been launched in GoGuardian Fleet. Thanks for your help in guiding which features we should build next!

      Cody
      Product Manager

    • Custom Fields

      Add a couple of Custom fields so other data can be tracked. For us we are running a program where if a child has had a chromebook assigned at least 3 years before they graduate they get it for free. Otherwise it is discounted by $50 each year they have had it. This incentivises them to keep good care of them. It would be nice to track when they were first assigned to that person and separately a note of their history.

      22 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Print Invoice

        It would be great to print an invoice and (and possibly track payment) for a repair.

        20 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          under review  ·  codycody responded

          We are currently working to identifying the best way to support and streamline the chromebook repair process and will be including invoices in the final version. Thanks for the feedback!

        • Show warranty Status

          I would like to set the warranty status for each Chromebook. That way I know which are under warranty, from which vendor, and when the warranty is expiring.

          19 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            planned  ·  codycody responded

            Thanks for requesting a way to store warranty information in Fleet. We are planning on implementing this feature in the near future.

            To help develop a solution that fits your needs, I will be reaching out to the supporters of this request via a separate email.

          • Add tracking info to repair

            It'd be great to attach tracking numbers to repair tickets and then a report that summarizes all tracking statuses.

            18 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              planned  ·  codycody responded

              We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing a tracking and ticketing process is part of this flow and will be started soon!

              If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

              Cody
              Product Manager for GoGuardian Fleet

            • 16 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                under review  ·  codycody responded

                GoGuardian Fleet was originally developed for a default laptop screen, which limited the number of columns that could be shown.

                In the short term, click the gear button next to the columns to select which columns to show on the dashboard.

                In the long term, our design team is currently investigating the best way to allow more columns for wider screens.

                Thanks for the feedback!

              • Add status to repairs

                I would like the option to select a status for a repair.
                1) Called in
                2) awaiting shipping
                3) shipped
                4) On it's way back
                5) Returned

                Something along those lines.

                15 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  planned  ·  codycody responded

                  We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing better statuses and updates is part of this flow and will be started soon!

                  If you have any additional feedback, please respond to this email and let me know. Thanks!

                  Cody
                  Product Manager for GoGuardian Fleet

                • Option to send an email when device marked as "needs repair"

                  When the status is changed to needs repair, allow the option to send an email to an email address of the admin's choosing. Example, I have a ticketing system that I would want and email sent to, that would generate a new IT ticket to the IT staff. This way the end user would only need update the status of the device, not have to update the status and create an IT ticket.

                  15 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    planned  ·  codycody responded

                    We are in the research stage now to understand the best repair process (from beginning to end) to meet your needs. Providing tech assignment and email notifications is part of this flow and will be started soon!

                    If you have any additional feedback or want a sneak peek at the new process once we finalize it, please respond to this email and let me know. Thanks!

                    Cody
                    Product Manager for GoGuardian Fleet

                  • Allow picture uploading for device repairs

                    I like to upload photos of the Chromebook damage to document why it needs to be repaired.

                    14 votes
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                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      launched  ·  codycody responded

                      You can now attach PDF’s and images to repairs in GoGuardian Fleet!

                    • Include a "Fee Paid" designation in the repair section

                      Add a way to designate when repair fees have been paid.

                      12 votes
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                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        under review  ·  codycody responded

                        Payment tracking for repairs varies greatly between schools, but we are currently researching if there are good ways to support many different workflows. Thanks for the feedback!

                      • Reporting options

                        Options for:
                        Per user
                        Per device
                        Repairs per device
                        Repairs per user
                        Cost accounting reports, total cost, cost over time, etc

                        12 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 11 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            launched  ·  codycody responded

                            Autofilling user emails from your google user profiles is now complete! To import your users, click on the question mark in the upper right corner and click “force sync”. Once it is done, please test out the feature and send me any and all feedback!

                            Thanks!
                            - Cody

                          • Add repair types...

                            Possible additions:
                            1. Screen Issue - Other
                            2. Trackpad Issue
                            3. Connectivity Issue

                            11 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              launched  ·  codycody responded

                              Thanks for the suggestion to add more repair types. There are now 9 repair types to help you better track your Chromebook repairs!

                              -Cody
                              GoGuardian Fleet Product Manager

                            • Allow assigning/linking user accounts to a repair order

                              Each repair should allow a user to be assigned to the order, not just be linked to the assigned user for the device. Sometimes other students break other students devices and are responsible. I believe a "User that caused the damage" section would be great.

                              11 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                launched  ·  codycody responded

                                Each repair now has a “Responsible User” attribute that you can modify in case the student that was assigned wasn’t the one that broke the device.

                              • 10 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add more Repair statuses

                                  Such as "Replaced device" and "waiting for parts" or allow an "other" option

                                  9 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    launched  ·  codycody responded

                                    Thanks for the suggestion to add more repair statuses. There are now 7 repair status types to help you better track your Chromebook repairs!

                                    -Cody
                                    GoGuardian Fleet Product Manager

                                  • Ability to edit repairs or delete

                                    Please allow an admin account or designated account to update, edit, or delete repairs. Often we need to go back in and edit the notes or change something that was reported in error, at this time we have not way to do this.

                                    9 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      planned  ·  codycody responded

                                      We are planning on implementing a way to edit and delete repairs as part of the new repair flow.

                                      If you have any additional feedback, please respond to this email and let me know. Thanks!

                                      Cody
                                      Product Manager for GoGuardian Fleet

                                    • add a feature for inspection of machine

                                      We have an inspection process for chromebook students checkout and use throughout the school year. At the beginning of the year the student and parent inspect the machine and fill out a form on the condition and sign it. When a device comes in for repair a similar form is filled out on the condition.
                                      At the end of the year when the devices are collected the inspection forms are filled out again to see if the student will be responsible for repair fees. Having a way to keep this inspection history with the repair information will help tracking conditions…

                                      9 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow resizing the width of the data fields

                                        Roughly 50% of my screen is wasted space. I would like to be able to resize the results windows and its individual data fields to utilize more of my screen. This would also save me from having to copy to clipboard to see the model.
                                        Example: for the Model Field all that is displayed is
                                        "HP Chromebook 14 q..."
                                        When the full text in the field is actually:
                                        "HP Chromebook 14 ak000-099 / HP Chromebook 14 G3"
                                        or
                                        "HP Chromebook 14 ak000-099 / HP Chromebook 14 G4"

                                        I currently have to click an item, copy it to clipboard, and paste…

                                        8 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          under review  ·  codycody responded

                                          This is definitely an issue. Our UX team is looking into better ways to display this, and we will get back to you on this one soon!

                                        • Add Filters to limit results

                                          For the four chosen criteria, it would helpful to be able to filter results. Something like having a text box under the column names to limit results that match or do not match the value (=, <, >, Present/Has Value).

                                          Example: Allow me to filter results to only show "OS Version" Less than 49, and matching "Model" if model conatins "G3".

                                          I hope that makes sense the way I explained it.

                                          8 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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