I suggest that you...

OU Sync Options and Notifications - Very Important for IT!

1.) Notifications on Success and Failure for the OU Sync between Google and GoGuardian

2.) Allow Admins the ability to customize and schedule sync options, or at least have a few pre-defined time options to better meet the dynamic needs of end-users.

Synchronization of users is absolutely vital. Due to an unknown error with the Google <-> GoGuardian OU sync process, we experienced several technical difficulties ranging from students appearing offline to not being applied correct filters. In the web user interface the users were showing up under "Unknown" Sub-OU. These were existing students that somehow were corrupted.

None of this was discovered proactively, it was only reported after there was an issue of students not being filtered and not showing up in classrooms.

As Google Admins, we IT people rely heavily on notifications. Our school has multiple systems running and we cannot manually check if the nightly sync worked correctly or not.

Most of our problems could have been resolved, preemptively, had we received a notification indicating that the Sync failed and that we need to manually re-run it to fix the issues.

Additionally, being able to control when these syncs occur would be incredibly beneficial to our organization. We have other syncs going on, SIS -> Active Directory -> Google, etc. and if the GoGuardian sync happens before we want it to, it could sync outdated information.

36 votes
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    Michael Sisson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  AdminProduct Team (Admin, GoGuardian) responded  · 

    Thank you Michael for this suggestion, and everyone for your comments. We’re planning to implement a visual indicator within GoGuardian Admin for OU sync status, along with a quick “Force re-sync” button to assist in situations like this. Notifications (both in product and optionally via email) will follow. We will update this ticket with an expected ship date soon.

    6 comments

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      • Michael Sisson commented  ·   ·  Flag as inappropriate

        Had another sync issue yesterday. Didn't find out about it until a teacher reported that a student is showing offline and is not being filtered.

        If only I would have received a notification.

      • Jalyn Johnson commented  ·   ·  Flag as inappropriate

        Had issues importing my OUs from Google Admin to GoGuardian and was back and forth with support for a few days. Turns out importing in Classic View worked!

      • Ben Houseward commented  ·   ·  Flag as inappropriate

        Ditto. We had this happen around the same time I think, and lots of users were not assigned an OU and thus no policy. Only after seeing a website I knew to be blocked in a user's history did I dig deeper to figure this out.

        Also, I would like GoGuardian to match the Google OU using the unique orgUnitId instead of the OU Name. Renaming an OU in Google Admin caused all those students to have the default profile applied on the next sync. If there were notifications on changes to IT admins I might have caught this right away.

      • Michael Sisson commented  ·   ·  Flag as inappropriate

        Google has all of the student information, such as names, emails, grades (or organizational units, aka OU), and then that information is synced over to GoGuardian.

        If this information is not synced correctly, bad things happen.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I Would vote on this if I had even a remote clue as to what it means. Love from Jurrasic Park.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm one of the teachers who has experienced syncing issues, so I'd love it if this were fixed! Thanks so much!

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