GoGuardian Admin

  1. Admin access to teachers' classrooms

    Admins need to be able to see teachers' classrooms to help them troubleshoot any problems.

    78 votes
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    23 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We’re excited to announce our ‘Log in as’ feature, which allows super users to perform backend administration in a more hands-on way. This new feature will enable you to log in as teachers in your org to support them with their accounts and troubleshoot their classrooms. Whenever you are assisting a teacher, the said teacher would be notified via email that you are assisting them.

    Try heading to https://manage.goguardian.com/ to check it out!

    Thank you for the suggestion!

  2. Generate a Custom Report

    This feature would allow you create and export a report based on existing data points. For example I would like to see: Sub OU> All Users> for XYZ.com>04/1/2016--04/30/2016>between 7:30am and 3:30pm. Allow us to save or, "can" these custom reports as well.

    69 votes
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    completed & closed  ·  2 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integrate bypass code into 2.0

    The bypass password setup feature currently resides in 1.0 or the classic GoGuardian site. It is totally ridicules that 2.0 has been available for over a year and we are expected to use it but a feature as simple as the bypass code isn't there. Furthermore, there is no explanation of where it resides or how to get to it anywhere. I had to open a chat session to find it. The bypass setup needs to be moved to the 2.0 site.

    2 votes
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    completed & closed  ·  0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide outstanding customer support with a live agent when the problem is occuring

    As your company grows, hire enough people to support a call center that can actually take calls and solve problems as they are occuring. Forcing teachers into a chat session, waiting for a call back and/or attempting to schedule a call at a certain later time is not how outstanding companies operate outstanding customer support. I don't mean to rant or be rude, just very displeased and frustrated to be dealing with a very clunky and inefficient mechanism for resolving problems with your product.

    1 vote
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    completed & closed  ·  0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
  5. import csv allow and block list in 2.0

    the old one has it. 2.0 does not.

    1 vote
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    completed & closed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Single Video Details

    Drill down from Top Videos into a single piece of YouTube content

    1 vote
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    completed & closed  ·  0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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