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  1. The Help screen should open in a new window please.

    When I want to open the Knowledge base, I would like for it to open a new tab, not over the regular GG Dashboard screen.

    1 vote
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      0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
    • report of blocked/allowed apps and url

      Be able to pull a report of all blocked and allowed sites so you can sort and make sure you have all the different sites listed. SOmething like Super Mario has 8 or 9 different apps and we want to make sure we have them all.

      1 vote
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        0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow admin to delete certain explicit Smart Alerts after they have been resolved.

        In order to ensure that pictures of minors that are ****** in nature do not get stolen and spread on the web, parent is requesting that we are able to delete them once they've been dealt with.

        1 vote
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        • Collect urls to be (re)categorized.

          There are sites that are either miscategorized or not categorized at all. Rather than just whitelist/blacklist them as exceptions in our local environment, it would make more sense to flag them via the interface so that they can be (re)categorized for all customers and policies.

          Similar to https://ideas.goguardian.com/forums/351993-goguardian-admin/suggestions/31431037-allow-tagging-blacklist-urls-to-a-block-category where customers could assist in properly categorizing or at least set a local category.

          1 vote
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          • IP Hits on a URL

            It would be nice like an internet gateway to have an ability on the chromebooks the number of students accessing a particular site at that particular time as well as over a date range. I dont have much visability to see any any point in time how many users and who is accessing a specific time.

            1 vote
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              0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow Admins to pull list of apps/ext's that have Web View Capabilites

              GoGuardian flags apps/ext's that have web view capabilities. It would be nice if we could search (or even set up alerts for) installed apps/ext's with web view capabilities on our domains.

              16 votes
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                0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow certain users editing access to their respective policy

                I would like to divvy up policy control to a school contact but, it's either all or none on editing policies. I would like to assign permission for the school personnel to only edit their policy.

                1 vote
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                  0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow an admin to do a bulk upload of classes for teachers.

                  Using our LMS (Blackbaud) we can generate a file of teachers and their students. Using that file, it would be nice to be able to bulk upload those classes in GoGuardian for the teachers.

                  1 vote
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                  • Have an ISS Option

                    Have the ability to to move a kid to ISS with a simple side button or ISS feature. ISS ramifications(scenes, tabs count, even lock and unlock according to class criteria - like PE time slot is Locked) could be set up for an ISS situation. All of his or her classes would be moved to ISS for the indicated time. The Teacher(s) (for given time slot), Principle, and ISS supervisor would be able to monitor with the end report going to Principle. Any special notes could be added by teachers or principle and chat dialog would be able to happen…

                    1 vote
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                      0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                    • Go Guardian should have a way of removing a teacher from the user management screen so that as teachers leave we can delete their account

                      In most acount management systems there is a way of deleting a user from the OU. This makes adding and deleting user easier for an admin to manage users.

                      1 vote
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                      • Allow GoGuardian Admins to unblock the Internet for students when they are blocked by a teacher.

                        I'd like the ability as a GoGuardian admin to unblock students that have been blocked by other teachers from accessing the Internet.

                        1 vote
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                          0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                        • theft recovery domain group

                          I had the issue in Theft Recovery where I couldn't return the device to the main domain OU. I had to move them to a sub-domain and move them again.

                          It doesn't make sense to me for this not to be the first option! All of my devies are in the main domain OU and the users are placed in sub-domain OUs.

                          1 vote
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                            0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                          • Admins need a way to be able to archive teacher classrooms, disable their schedules, and remove students from teacher classrooms.

                            It is a HUGE problem that there is no administrator ability to assist students and teachers with classrooms. When someone makes a mistake (forgets to archive a class, fails to remove a student from a class, forgets to turn off a scheduled class on a modified schedule day, etc..) there needs to be a way for Go Guardian administrators to intervene and fix the situation. It is a huge issue that this isn't possible and something that needs to be fixed right away.

                            1 vote
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                            • Disable screenshots on the smart alerts for explicit content.

                              When we are reviewing an incident for in Smart Alerts, We would like the content to be blurred the entire time unless intentionally requesting it during the investigation. When you click to review, the content should be blurred still

                              1 vote
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                                0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                              • Provide outstanding customer support with a live agent when the problem is occuring

                                As your company grows, hire enough people to support a call center that can actually take calls and solve problems as they are occuring. Forcing teachers into a chat session, waiting for a call back and/or attempting to schedule a call at a certain later time is not how outstanding companies operate outstanding customer support. I don't mean to rant or be rude, just very displeased and frustrated to be dealing with a very clunky and inefficient mechanism for resolving problems with your product.

                                1 vote
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                                  0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                                • Use camera to take picture of user and attach to smart alerts

                                  When an alert is triggered, please activate the camera silently and take a picture of the user in front of the device. Many times most issues can be resolved with that information rather than needing device details that the Google API cannot provide.

                                  2 votes
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                                    0 comments  ·  Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Give attempting username in Theft Recovery

                                    It is not helpful to see the last user on a Chromebook before it went missing. It would be SUPER helpful to see the username of the person trying to log into a Chromebook when it is in Theft Recovery mode. Please add that information. Thanks!

                                    1 vote
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                                    • Admin 2.0, Student Browsing Activity

                                      Admin 2.0, student browsing activity is not up to date, you have to go into the classic view to see current information.

                                      1 vote
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                                      • Bring back Collapsible side menu

                                        Some of the pages now in the Admin console are squished and distorted. Please bring the collapsible side menu back. Don't know why the menu is now permanent.

                                        1 vote
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                                        • Penalty Box - see who put a student in the penalty and the date they were added - and also a "time limit"

                                          Penalty Box - it would be nice if you could add fields to show who put a student in the penalty and the date they were added - and also add an optional "time limit" so that administrators could put a student in the penalty box for a certain time (1 day, 1 week, 1 month, custom dates, etc) depending on the discipline level they deem appropriate.

                                          1 vote
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